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How can we help you?
Welcome to EventASAP’s Help & Support page! We are here to ensure your experience on our platform is smooth and hassle-free. Whether you’re a vendor or a customer, you’ll find answers to common questions and ways to reach our support team if you need further assistance.
Frequently Asked Questions
Frequently Asked Questions (FAQ) – EventASAP
General Questions
EventASAP is a digital marketplace that connects event service providers with customers looking for high-quality, reliable event services. Whether you’re a vendor offering photography, catering, decoration, or entertainment, or a customer planning an event, EventASAP provides a seamless and secure way to book services.
- For Vendors: Sign up, create your profile, list your services, and get bookings from customers looking for event services.
- For Customers: Browse listed vendors, book services, communicate securely through our platform, and make payments with confidence.
- For Both: Payments are held securely until the service is completed, ensuring transparency and trust.
Currently, EventASAP operates in the UK and will expand to other regions soon.
You can reach our support team via email at support@eventasap.com or through the live chat feature on our website.
For Event Service Providers (Vendors)
EventASAP offers:
✅ Increased visibility for your business
✅ A secure payment system that guarantees you get paid
✅ A built-in chat system for easy client communication
✅ Marketing support to help grow your brand
Simply click on “Sign Up“, choose the “Vendor” option, and fill out your business details. Once verified, you can start listing your services.
You can list any event-related service, including:
- Photography & Videography
- Catering & Drinks
- Event Decor & Styling
- DJs & Live Entertainment
- Venue Rental
- Event Planning & Coordination
EventASAP holds 100% of the client’s payment at the time of booking. You will receive all after completing the service. If you have a bank credit, you can get the fund instantly. Also, you get the 100% right to your terms and conditions on client cancellations but if you cancel the clients gets 100% refunds.
Yes, vendors can create their own cancellation policies, but if the vendor cancels, the customer gets a 100% refund.
We offer a Free Plan for basic listings. Paid plans come with additional benefits like homepage features and social media promotions.
- Keep your profile professional and updated
- Offer competitive pricing and attractive packages
- Provide excellent customer service and get positive reviews
- Use EventASAP’s premium features for more visibility
For Customers (Event Planners & Individuals Booking Services)
Browse services, select a vendor, choose a package, and proceed to secure checkout. You can communicate with the vendor before confirming your booking.
Yes! EventASAP securely holds your payment and releases it in stages to the vendor, ensuring your service is delivered as expected.
You’ll receive a 100% refund if the vendor cancels your booking.
Refunds depend on the vendor’s cancellation policy. Check the vendor’s terms before booking.
We strongly recommend using the built-in chat system to discuss your event details with vendors for security and clarity.
Yes! Customer reviews help other users make informed decisions and help great vendors stand out.
Pricing & Membership
We offer three plans:
🔹 Free Plan – Up to 5 listings, standard search visibility
🔹 Pro Plan (£15/month) – Unlimited listings, homepage feature, social media promo
🔹 Elite Plan (£30/month) – Priority placement, marketing boost, featured vendor status
Go to Dashboard > Subscription and choose a new plan. Upgrades are instant.
No! The listed price is what you pay. Vendors cover platform service fees.
Platform & Policies
If a vendor fails to deliver the service, you’re eligible for a full refund. Report issues immediately via support@eventasap.com.
Yes, but all agreements should be made through the EventASAP platform for security.
Absolutely! You can book catering, photography, DJ services, and more in a single checkout.
You can delete your account under Settings or contact support.
Marketing & Growth
Vendors get exposure through:
✅ Featured listings (Pro & Elite Plans)
✅ Social media marketing
✅ Paid advertising and SEO optimization
es! You can create special offers and seasonal discounts to attract more customers.
Yes! We provide one-time website and SEO services, as well as 6-month social media marketing plans to help you grow.
Getting Started
Click “Sign Up” on the homepage and follow the simple registration process.
Our mobile apps is coming soon! Stay tuned for updates
Unlike other marketplaces, EventASAP is built specifically for event services with secure payments, direct vendor communication, and marketing support.
🚀 Join EventASAP today and make event planning effortless!
